Question 1

How to clean your ISMOD Mini?

Accepted Answer

Learn the process of your ISMOD Mini self-cleaning operation:

Press the button 5 times quickly to enter the self-cleaning mode.
The device will vibrate while the three indicator lights blink at the same time.
When the self-cleaning is over, the device generates a prompt vibration.
The whole cleaning process is 50 seconds.

${color}[#ff2600](Note that in the self-cleaning mode, you can press and hold the button to exit according to the cleaning situation, and the device vibrates at the same time.)

||| ISMOD Mini has a self-cleaning mode but we recommend that you clean it often.

|| When cleaning the device, Only use alcohol and wait a few minutes before re-using it.

| We recommend basic cleaning daily and a thorough clean after every pack, using the ISMOD cleaning kit and sticks to ensure the optimal heating experience.

Question 2

How to register my device?

Accepted Answer

**You can register your device on the following link: Product Registration

Question 3

What temperatures are the different settings on my ISMOD Mini?

Accepted Answer

As we know, the 3 temperatures associated with the ISMOD Mini are:

**Low: **Lower Led Light
Medium: Middle Led Light
High: Top Led Light.

But what's the temperature of each setting in the ISMOD Mini?

**Low: **350 °C
Medium: 360 °C
**High: **370 °C

Question 4

Return Policy

Accepted Answer

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it or unused and in its original packaging.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@ismodegypt.com.

For the full return policy, kindly visit the following link: Refund Policy

Question 5

How can I claim my warranty?

Accepted Answer

Our device is manufactured to a high standard, and we do our best to make sure everything works perfectly so that you have the best possible experience with our product.

In order to submit a warranty, please fill out the claim under the following link: Warranty Claim

If you purchased your device from our website, or any authorized retailer, please have the proof of purchase with you. Your original receipt acts as your proof of warranty so please make sure to keep this. With its absence, we won’t be able to file and process your claim. For the full warranty policy: Warranty Policy

Question 6

How is ISMOD Mini different?

Accepted Answer

ISMOD Mini is the lightest device on the market with the ability to self-clean itself and easily eject the top head with a simple slide button on the side of the device.
ISMOD Mini allows you to smoke up to 10 heat sticks on a single charge by adjusting the heat intensity to ${color}#ff2600, ${color}#ff2600, or ${color}#ff2600.
ISMOD Mini is designed to let you enjoy the same smoking experience in a smarter way and affordable price.

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